Refund policy
Faulty, damaged or incorrect goods
If something arrives damaged, is missing from the order, or is not what you ordered,
contact us and we will put it right — replacement, credit or refund, whichever suits you.
We pay the return freight in these cases.
Please tell us within 7 days of delivery so we can claim against the courier where the
damage happened in transit. Photographs of the packaging and the product help.
If a product fails in service, contact us. Nothing in this policy limits your rights
under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Changed your mind, or ordered the wrong size
Sizing a lockout device is easy to get wrong — breaker handles, valve handwheels and
shackle clearances all catch people out. If you have ordered the wrong thing, we will
take it back within 30 days of delivery, provided it is:
- unused, and
- in its original undamaged packaging, with any labels, keys and fittings included.
Email sales@lockouttagout.co.nz first and we will give you a return reference. Please do
not send anything back before you have one, as we may not be able to identify it.
For change-of-mind returns you pay the return freight. Once we have the item back and
have checked its condition we will refund the purchase price to your original payment
method, or issue a credit if you prefer. Original shipping charges are not refunded.
If you tell us what you are trying to isolate, we will usually be able to identify the
right device and swap it rather than refund it.
What we cannot take back
- Used lockout devices and padlocks. A safety padlock or lockout device that has been
fitted to plant cannot be resold as new. If it has been applied to equipment, we
cannot accept it back unless it is faulty.
- Made-to-order items. Keyed-alike and master-keyed padlock sets are manufactured to your
key specification, and laser-engraved or custom-coded padlocks are made to your
numbering. These cannot be returned for change of mind.
- Custom-printed tags and labels produced to your artwork.
- Items returned incomplete, or without their keys.
None of the above affects your rights if the item is faulty.
How to start a return
1. Email sales@lockouttagout.co.nz or call 027 266 3751 with your order number and what
you would like to do.
2. We will reply with a return reference and the address to send it to.
3. Pack the item so it arrives in the condition it left in, and include the reference.
We aim to sort returns the day they arrive with us. If you have a job held up, say so and
we will prioritise it.
Contact
LockoutTagout NZ
Email sales@lockouttagout.co.nz · Phone 027 266 3751